Shipping & Returns
Find information about delivery, order processing, tracking, returns and exchange support.
1. Shipping Information
Shipping areas
SLINKOR currently focuses on serving customers in Australia. Shipping options may vary depending on product availability, delivery location and order size.
Order processing
Orders are usually processed after payment confirmation. Processing time may vary during weekends, holidays or high-demand periods.
Delivery time
Delivery time depends on stock availability, destination and shipping method. Tracking information will be provided when available.
Order tracking
If tracking is available for your order, tracking details will be sent to you after dispatch. Please allow some time for tracking information to update after shipment.
2. Returns & Exchanges
Return requests
If you need to return an item, please contact us with your order number, product details and the reason for your return request.
Return eligibility
Return eligibility may depend on product condition, order status, usage condition and the reason for return. Items should be returned in suitable condition with original packaging where possible.
Exchanges
If you received the wrong item or need an exchange, please contact SLINKOR support before sending anything back. We will review your case and provide the next steps.
Refund processing
Refunds are usually reviewed after the returned item has been received and inspected. Processing time may vary depending on the payment method and order details.
3. Damaged or Incorrect Items
Damaged item on arrival
If your item arrives damaged, please contact us as soon as possible with your order number, photos of the item, packaging and shipping label.
Incorrect item received
If you received an incorrect item, please contact us with your order number and photos of the product received. Our team will review the issue and provide a suitable solution.
Missing parts or accessories
If your order is missing parts or accessories, please contact us with your order number and photos of the package contents.
Before returning an item
Please contact SLINKOR support before returning any product. Returns sent without confirmation may take longer to process.
Need help with an order?
Contact SLINKOR support if you have questions about shipping, returns or order issues.